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Shipping and Returns

How long will it take for my order to arrive?/How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Orders over $30 qualify for FREE SHIPPING.

Free shipping will be available to all domestic orders totaling $30 or more; no web code needed. Purchase must total $30 or more, net of applicable discounts and before sales tax and shipping fees are applied. The free shipping offer is valid for orders in the United States and applies to standard ground shipping methods only.

Canadian orders are eligible for free shipping when the order value totals $100 or more, and international orders are eligible for free shipping when the order value totals $150 or more, after all applicable discounts and before sales tax and shipping fees are applied.

 

Shipping Times for Ready-To-Ship Items

All orders are shipped Monday-Friday.

Shipping Method Processing Time Shipping Time Total Time Cost
US Free Shipping 1-2 Business Days 3-5 Business Days Up to 7 Business Days FREE
US Ground Shipping 1-2 Business Days 3-5 Business Days Up to 7 Business Days $6
US Priority Shipping 1-2 Business Days 2-3 Business Days Up to 5 Business Days $8
US Express Shipping 1 Business Day 1-2 Business Days Up to 3 Business Days* $30
First Class Canada 1-2 Business Days Varies Varies $10
Expedited Canada 1-2 Business Days 6-10 Business Days Up to 12 Business Days $30
Express Canada 1-2 Business Days 3-5 Business Days Up to 7 Business Days $40
First Class International 1-2 Business Days Varies Varies $15
Expedited International 1-2 Business Days 6-10 Business Days Up to 12 Business Days $40 

*If you need an order within 3 business days, please contact customer service to ensure that we can get it delivered in time. Our contact information can be found on our Contact Us page.

 

 

Shipping Times for Made-To-Order Items

Orders containing both Ready-To-Ship and Made-To-Order items will be shipped as a single package.

All orders are shipped Monday-Friday.

Shipping Method Processing Time Shipping Time Total Time Cost
US Free Shipping 2-3 Business Days 3-5 Business Days Up to 8 Business Days FREE
US Ground Shipping 2-3 Business Days 3-5 Business Days Up to 8 Business Days $6
US Priority Shipping 2-3 Business Days 2-3 Business Days Up to 6 Business Days $8
US Express Shipping 1-2 Business Days 1-2 Business Days Up to 4 Business Days* $30
First Class Canada 2-3 Business Days Varies Varies $10
Expedited Canada 2-3 Business Days 6-10 Business Days Up to 13 Business Days $30
Express Canada 2-3 Business Days 3-5 Business Days Up to 8 Business Days $40
First Class International 2-3 Business Days Varies Varies $15
Expedited International 2-3 Business Days 6-10 Business Days Up to 13 Business Days $40

*If you need an order within 3 business days, please contact customer service to ensure that we can get it delivered in time. Our contact information can be found on our Contact Us page.

 

 

PLEASE NOTE:  Shipping times are subject to USPS delivery and thus are NOT guaranteed. Some US locations may require an additional business day for priority and express shipping. We are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED package claims are the responsibility of the buyer. USPS failures are not the fault of Littlest Prince Couture or a reflection on our level of dedication to our customers.

Shipments that are refused and/or returned to sender without prior communication with customer service will be subject to a 20% restocking fee plus any return shipping fees charged to our account. Please note that refused shipments may experience significant delays in the return shipping process, so any applicable refunds may take up to 30-60 days to process, as we cannot begin the refund process until the merchandise is received by our store. It is always best to communicate with customer service first in order to cancel or return an order.

In rare occasions due to unforeseen circumstances, some orders, particularly orders with custom or made-to-order items, may be delayed in production and shipping by one to two business days. While we do everything in our power to prevent delays in production and shipping, if you are purchasing an item for a special event that is within the next two weeks, we recommend contacting our customer serivce prior to purchase so that we can ensure that your order arrives on time.

For all shipments leaving the United States, please see the additional information regarding international shipping.

Gift certificates are always shipped free of charge. 

LOCAL PICKUP

Additionally, local customers may opt for free local pickup from our Gilbert, AZ location. All local pickup orders will be subject to a $2 handling fee. All orders that remain unclaimed after 30 days will be returned to inventory without refund.

 

 

I received the wrong product or the product was damaged.

If you feel that you have received the wrong product or your product was damaged, please contact customer service within 72 hours of receiving the product.

What is your return policy?

We love happy customers!

If for any reason you are unsatisfied with your purchase, we will gladly accept unwashed, unworn merchandise with all original tags attached within 30 days from the original purchase date for a full refund. Please allow 7-10 business days for processing on all returns. Returns made from 30 - 60 days after the original purchase date will be eligible for store credit minus a restocking fee of 20% of the full retail value of the item before any discounts. No returns are accepted after 60 days from the original purchase date.

Please note that all sales are final on hand-dyed, made-to-order, limited edition, holiday shirts/bodysuits, and clearance or "special deal" items.

All items are warrantied against manufacturer defect up to 30 days after purchase. To report a defect in manufacturing, please send an email to summonthehelp@littlestprince.com including your order number and a picture clearly showing the defect. We will determine whether to repair the item or send a replacement.

Unfortunately, we cannot refund original or return shipping fees. If your order qualified for free shipping based on the order amount ($30 or more) and your return amount will drop you below that threshold, the basic shipping rate ($6) will be subtracted from your refund amount.

For more information or to schedule a return, please contact customer service. Merchandise that is returned without communication with and prior approval by customer service and refused shipments that are returned to sender will be subject to a 20% restocking fee (based on the full retail value of the item before any discounts)Please note that refused shipments may experience significant delays in the return shipping process, so any applicable refunds may take up to 30-60 days to process, as we cannot begin the refund process until the merchandise is received by our store.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the bottom of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information (if purchased) within 24-48 hours of shipment.

Typically, orders are shipped within 1-2 business days after we receive payment from you. Please add an additional 2-3 business days for processing on all hand-dyed, made-to-order, and limited edition items. All items in an order will be shipped together.

In rare occasions due to unforeseen circumstances, some orders, particularly orders with custom or made-to-order items, may be delayed in production and shipping by one to two business days. While we do everything in our power to prevent delays in production and shipping, if you are purchasing an item for a special event that is within the next two weeks, we recommend contacting our customer serivce prior to purchase so that we can ensure that your order arrives on time.


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